In all warranty process or claim, all decision is made by the respective manufacturer. Badminton Alley is not involved in any way in the warranty claim decision.
Yonex Badminton Rackets
1 year against manufacturer's defects only upon Yonex USA inspection. To claim for warranty, Yonex USA requires customer to contact the dealer where they purchased the racket from. If you purchased the racket from Badminton Alley, please send the racket to us along with $25.00 check for processing fee OR payment can be made over the phone - this fee is non-refundable. Please do not remove the string from the frame when claiming for warranty. Removing the string will void the warranty. If Yonex USA found the racket was defective after inspection, Yonex USA will replace with the same or similar racket with no string installed. Otherwise, Yonex USA will return the racket back to us and we will contact the customer. This warranty claiming process could take up to 8-12 weeks.
Wilson Badmminton Rackets
30 days against manufacturer's defects only upon Wilson inspection. To claim for warranty, Wilson requires the customer to contact the dealer where they purchased the racket from. If you purchased the racket from Badminton Alley, please send the racket to us along with $25.00 check for processing fee OR payment can be made over the phone - this fee is non refundable. Please do not remove the string from the frame when claiming for warranty. Removing the string will void the warranty. If Wilson found the racket was defective after inspection, Wilson will replace with the same or similar racket with no string installed. Otherwise, Wilson will return the racket back to us and we will contact the customer. This warranty claiming process could take up to 8-10 weeks
Black Knight Badminton Rackets
30 days against manufacturer's defects only upon Black Knight inspection. To claim for warranty, Black Knight requires the customer to contact the dealer where they purchased the racket from. If you purchased the racket from Badminton Alley, please send the racket to us along with $25.00 check for processing fee OR payment can be made over the phone - this fee is non refundable. Please do not remove the string from the frame when claiming for warranty. Removing the string will void the warranty. If Black Knight found the racket was defective after inspection, Black Knight will replace with the same or similar racket with no string installed. Otherwise, Black Knight will return the racket back to us and we will contact the customer. This warranty claiming process could take up to 8-10 weeks.
Carlton, Dunlop, Gosen, Head, Prince, Pro Kennex, Yang-Yang, & Alpha Badminton Rackets
No warranty offered from these manufacturers
ALL Closeout and SOLD-AS-IS product has NO WARRANTY
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